OneBill FAQs
Please note: this product is no longer available to new customers.
Mortgage or rent, council tax, gas, electricity, telephone, water, car insurance, car tax, HP payments, home insurance, loan repayments, credit and store card payments, catalogue payments, pension payments, endowments, membership subscriptions, life assurance, mobile phone, TV license, Sky or cable TV, broadband, childcare and any other regular payments you make.
Yes - court payments, VAT, child maintenance and personal taxation.
No problem, just let us know. We’ll confirm the change and let you know what your new revised payment will be. For changes that affect everyone (like TV License going up) we make the necessary changes automatically so you don't have to worry about it.
Usually, it’s best to start clean. The precise nature of the way we calculate means it’s a good idea to pay outstanding bills before the account starts. However we understand that everyone is different and if you have outstanding bills - give us a call to chat about OneBill. We may be able to help or offer another solution.
When we work out your payment plan, it’s on the understanding that you can and will pay every week or month. Missed payments mean we have to reassess your account. But the important thing is to talk to us. If you are having difficulty, call our team straight away. We’re here to help.
We keep an eye out for cheaper gas, electricity and telephone services. If we find you a better deal, we will contact you to see if you wish to take advantage of this, and then we take care of switching suppliers for you.
