Contact Us
If you want to contact us, here are a number of ways you can get hold of us.
Please note: We are closed on Sundays and Bank Holidays.
Personal Lending |
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| Customer Service | Call us on 0121 693 9106. This team is available from 9.00am to 7.00pm Monday- Friday and 9.00am - 1.00pm on Saturdays. |
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Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . As this is not a secure channel, please do not include any personal details in any emails sent to this address. |
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Retail Finance |
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| Customer Service | Call us on 08451 117 087. This team is available from 9.00am to 7.00pm Monday - Friday. 9.00am - 1.00pm Saturday. |
| Retail Support |
Call us on 08451 117 115. This team is available from 9.00am to 7.00pm Monday- Friday. 9.00am - 1.00pm Saturday. Our Underwriting team are available from 9.00am to 7.00pm Monday- Friday. 9.00am - 5.00pm Saturdays. Closed on Sundays and Bank Holidays. |
| Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it As this is not a secure channel, please do not include any personal details in any emails sent to this address. | |
Motor Finance |
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| Customer Service |
Call us on 08451 117 125. Our Customer Advisor team are available from 9.00am to 7.00pm Monday- Friday. 9.00am - 1.00pm Saturdays. Closed on Sundays and Bank Holidays. Our Underwriting team are available from 9.00am to 7.00pm Monday- Friday. 9.00am - 5.00pm Saturdays. Closed on Sundays and Bank Holidays. |
| Email us at
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
As this is not a secure channel, please do not include any personal details in any emails sent to this address. |
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OneBill Account |
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| Customer Service |
Call us on 0121 693 9102. This team is available from 08.30am to 7.00pm Monday- Friday. 09.00am - 1.00pm Saturdays. Closed on Sundays. |
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Email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it As this is not a secure channel, please do not include any personal details in any emails sent to this address. |
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By Post |
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| Write to us at: | Moneyway One Arleston Way Shirley Solihull West Midlands B90 4LH To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, eg. 'Retail Finance'. |
Press/Public Relations |
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| Telephone Us | Please call us on 0121 693 9100. |
* Our 24/7 telephone banking service may be briefly suspended for routine maintenance in the early hours of the morning.
