Previous experience in a credit control environment is required. Based in Solihull, starting salary is £12,500 depending on experience.

We are looking for a Customer Advisor to join our Credit Control team. The main objective of the Credit Control team is to understand the different circumstances of customers who are having difficulty paying their account and work with them to bring their accounts back to a satisfactory position within agreed timelines. If you excel in different conversational techniques, can impact and influence a customer and work well to targets this may well be for you.

Your main duties will be to:

• Respond to/ contact customers by phone/letter to support them in repayment of debt. Assess and negotiate acceptable repayment arrangements to minimise losses to business
• Deliver a high number of outbound calls to ensure maximum contact with our customers is achieved
• Update collections system with key information on existing accounts to ensure records are complete to enable accurate reviews to take place
• Make repayment arrangements using judgemental skills which are appropriate and realistic to ensure commitments are fulfilled
• Deal with queries and issues raised by Customers - escalate as necessary for support
• Monitor accounts which are 1-6 months in arrears, send appropriate letters to customers and where necessary complete closure procedure for accounts
• Endeavour to locate customers who have gone away and where necessary refer to external trace agents
• Represent the company under or Debt Recovery brand instigating a more robust collection conversation.

The ideal person will be a target driven team player always looking at ways of improving systems and processes to ensure the team continually improves. For more information on this role click here for a copy of the Role Profile or contact the HR Department on 0121 693 9115 or email your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

You will be servicing our OneBill customers' accounts and cross selling our range of products. Based in Solihull, starting salary is £12,500.

Our Customer Services Department are looking for Customer Service Advisors to join their team. The main focus of these role is to give our customers a first class experience when they call us, whilst looking for opportunities to cross sell our various products to them in order to save them money.

• The ideal candidates will have strong attention to detail
• The ability to work under pressure
• Excellent communication and customer service skills.

Click here for a copy of the Role Profile or or contact the HR Department on 0121 693 9115 or email your CV to This e-mail address is being protected from spambots. You need JavaScript enabled to view it '; document.write( '' ); document.write( addy_text91266 ); document.write( '<\/a>' ); //-->\n This e-mail address is being protected from spambots. You need JavaScript enabled to view it