Customer Information

THE CODE OF BANKING PRACTICE

Secure Trust Bank plc subscribes to the Code of Banking Practice. Copies of the Code are available on request and further information is available on The Banking Code Standards Board's website at www.bankingcode.org.uk

CUSTOMER COMPLAINTS
Our aim is to please but we know that sometimes things go wrong. If you have a problem, we want to know. Our staff will be happy to help you either on the telephone or at a branch. A copy of our complaints procedure is available on request. Should you need to write to us, please address your complaint to The Chief Executive at One Arleston Way, Solihull, B90 4LH.
Complaints we cannot settle may be referred to the Financial Ombudsman Service at South Quay Plaza, 183, Marsh Wall, London, E14 9SR. 0845 080 1800

GENERAL CONSUMER INFORMATION
Our staff can provide more detailed information and answer your questions about Secure Trust Bank plc products and services. If you would like more general information, the Financial Services Authority (FSA), the financial services watchdog, provides a range of free consumer booklets and fact sheets and a Consumer Helpline. Visit their website at www.fsa.gov.uk/Pages/consumerinformation/index.shtml . The FSA can only give general information and cannot recommend the products of any company.

Moneyway is a trading name of Secure Trust Bank plc registered in England & Wales 541132. One Arleston Way, Solihull, B90 4LH. Authorised and Regulated by the Financial Services Authority.

COMPENSATION SCHEME
Secure Trust Bank plc is a member of the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. In respect of deposits with a UK office, payments under the Scheme are limited to 100% of the first £2,000 of a depositors total deposits with the bank and 90% of the next £33,000, resulting in a maximum payment of £31,700. Most depositors, including individuals and small firms, are covered. The Scheme covers deposits made with the offices of the bank within the European Economic Area and deposits denominated in all currencies are treated alike. Further details of the Scheme are available on request.

USE OF YOUR INFORMATION
The details you provide will be held on Arbuthnot Banking Group PLC's database to keep you informed of our products and services. Occasionally we may make your details available to reputable suppliers of credit and insurance related services that we feel may be of interest to you.

Secure Trust Bank plc is a division of Arbuthnot Banking Group plc. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH.

Authorised and regulated by the Financial Services Authority.