Privacy Policy

PRIVACY STATEMENT

In this privacy statement 'we' or 'us means Moneyway. 'You' means the customer.

Privacy

We know that you are concerned with how your personal and financial information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your privacy. We may change the content or services found on our website at any time without notice, and therefore our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of the website will mean that you agree to the changes.

Personal Information

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by other parties outside of our Group of companies. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. All Group companies, all our staff and whenever we hire third parties to provide support services, we will require them to observe our privacy standards and to allow us to audit them for compliance.

Processing applications and providing services to you

If you apply for or use our products, we will also use your personal information in accordance with the following:

OneBill from Moneyway agreement
Loans from Moneyway application form and agreement
Mortgages from Moneyway Fact Find
Insurance from Moneyway Terms of Business

We will only use the personal information we gather:

In the normal course of our business to provide the products and services you have requested
To identify you when you contact us
To determine if we can offer you a better service or more relevant products
To send you e-mail updates of service changes which are important to you or which we feel may be of interest to you
For credit assessment, to review the conduct of and to administer / operate your accounts
For statistical analysis, including automated techniques (eg behaviour and credit scoring) and to monitor and analyse our business

We will disclose your personal information only to:

Our agents and sub-contractors to adminsiter and operate your account or to conduct our business
The insurer of any payment or card protection cover which you take out in connection with your account
Our licensed credit reference agency who may keep a record of any search we make and your personal information may be shared with and used by other lenders in assessing applications from your members of your household
Any person to whom we transfer our rights or obligations under this agreement
For debt tracing or fraud prevention
If required or compelled to do so by law

We subscribe to the Banking Code. This voluntary code encourages higher standards for the benefit of our customers.

Cookies

Our public website, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

Cookies may be used to record details of pages relating to particular products and services that you have visited on our websites. This is to provide us with usage statistics to allow us to improve our website and to provide you with information about products and services that may interest you. Information on products and services may be provided via the website or by other means.
This does not affect your right to opt out from receiving marketing material from us.

Use of personal information for marketing purposes

When you first get in touch with us, we will use the data you provide to fulfil any requests you make. By contacting us you've shown you're interested so we'd also like to send you the latest on our products and services and those of our partners and recommended providers. We won't send you lots of things and, don't worry, every time we send something we'll give you the chance to opt out of receiving more information from us. If you wish to do this, please contact the Data Protection Officer at: Secure Trust Bank PLC, One Arleston Way, Solihull, B90 4LH.

Contacting us by email

When you email us, we collect some personal details like your name, address and telephone numbers. Email isn't 100% secure - so we advise that you keep personal information to a minimum. With this in mind, don't transmit account information using email. Emails sent via the internet are subject to interception, loss or possible alteration, therefore we cannot guarantee their security.
When we email you, we'll declare who the email is from and you'll always be able to reply to tell us if you want to stop receiving email marketing.

Disclaimer of Liability

We will not be responsible to you for any loss or damage you may suffer (however it may arise, including as a result of our negligence) as a result of your access to or use of this website or any materials on this website except where the loss or damage is:

death or personal injury due to our negligence
caused by our fraud
caused by any other matter for which it would be illegal for us to exclude our liability.

We accept no liability in connection with any virus, defect, error, omission, or system failure associated with the connection to this website or any links to third party sites.

The information given on this website is given in good faith and for general information and interest only. It is subject to change without notice. We are not responsible for any inaccuracies.

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.

The information and images, including but not limited to, the design, layout, look, appearance and graphics, contained on this website are our property or are licensed to us. Such information and images are protected by intellectual property laws including, but not limited to copyright and may not be reproduced, copied, displayed, nor saved or stored electronically or by any other means without our express written permission.

Other Websites

This privacy policy is only intended to cover personal data collected through this website. While we carefully select the websites which we link to, we are not responsible for the privacy practices or the contents of these websites.

Your Queries

If you have any queries regarding privacy issues, then email us or visit any of our branches for more information. To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security, we may monitor and/or record your telephone calls with us.

Legal Name and Address

Moneyway is a trading name of Secure Trust Bank plc, a division of Arbuthnot Banking Group plc. Registered in England and Wales 541132

Moneyway is a trading name of OBC Insurance Consultants Limited. Registered in England and Wales 320321. Registered Office One Arleston Way, Solihull, B90 4LH. Authorised and regulated by the Financial Services Authority.

Moneyway is a trading name of Secure Trust Financial Services Ltd, a division of Secure Trust Bank plc. Registered in England and Wales 541132

Registered Office:
One Arleston Way
Solihull
B90 4LH

Authorised and regulated by the Financial Services Authority.
Your home may be repossessed if you do not keep up repayments on your mortgage.

Telephone enquiries to: 0121 693 9100

Calls may be recorded and monitored for quality and training purposes.

Email: banking@securetrustbank.com

Secure Trust Bank PLC is authorised and regulated by The Financial Services Authority.