Any questions?

"I didn't realise bill paying could be so easy, nice one!"

Let's face it. Life is always changing. The good news is your account is designed to keep up with whatever is new with you. That said, you're sure to have a few questions.

What happens if I need to add or change a payment?

No problem. Just let us know. Ask our Customer Services team and they'll sort it for you. They'll confirm the change and let you know what your new revised payment will be. For changes that affect everyone (like Car Tax going up) we make the necessary changes automatically.

What about any outstanding bills that I already have?

Usually, it's best to start clean. The precise nature of the way we calculate means it's best to pay outstanding bills before the account starts. But we do judge every case on an individual basis. So if in doubt, call Customer Services on 0121 693 9102*.

*Calls may be recorded and monitored for quality and training purposes.

What if I can't pay my OneBill payment?

When we work it all out, it's on the understanding that you pay every week or month. Missed payments do mean we have to re-assess your payments. But the important thing is to talk to us. If you are having difficulty, call our team straight away. We're here to help.

How do I use the bill switching service?

When you set up your account, you give us permission to deal with your finances and the various companies on your behalf. So we keep an eye out for cheaper gas, electricity and phone services. If we find you a better deal, we will contact you to see if you wish to take advantage of the better deal, and then we take care of switching them for you.

Here's a link to our FAQ's where we have collected questions other customers have asked us.

Moneyway is a trading name of Secure Trust Bank plc. Registered in England and Wales 541132.

Registered Office: One Arleston Way, Solihull, B90 4LH.

Authorised and regulated by the Financial Services Authority.