How we help to pay your bills

With bills like mortgages or insurance, we pay them directly. However, with council tax and water rates, we need the bill itself. So we ask you to drop them into a Moneyway branch or pop them in the post to us as soon as possible.

For bills that aren't paid by Direct Debit, you can send them to us in pre-paid envelopes, call us or pop into your local branch. We can then arrange for the bills to be paid for you.

Bills that have to be paid in person

With something like your car tax that has to be paid in person, we pop a cheque in the post to you. Before the due date, we send it already made out and waiting to be handed over.

How we work out utility bills

For bills that constantly change, like gas, electricity or phone bills, we work out an average. We tot up the total cost of past utility bills (add a little to cover likely price increases) then divide it into weekly or monthly payments. And if you're already paying gas, electric or phone bills on a monthly basis (as many people do) we can simply take it over.

Moneyway is a trading name of Secure Trust Bank plc. Registered in England and Wales 541132.

Registered Office: One Arleston Way, Solihull, B90 4LH.

Authorised and regulated by the Financial Services Authority.