Contact Us

If you want to contact us, here are a number of ways you can get hold of us.

Please note: We are closed on Sundays and Bank Holidays.

If you wish to make a payment while the offices are closed

You can send us a Faster Payment using the following details:

For Motor Finance accounts, our sort code is 20-07-82, and our account number is 20847364.

For Personal Lending accounts, our sort code is 20-07-82, and our account number is 70791199.

Always use your Moneyway agreement number as the reference number when sending Faster Payments.

Personal Lending
Customer Service
Call us on 0121 693 9106. This team is available from 9.00am to 7.00pm Monday- Friday and 09.00am - 1.00pm on Saturdays.

E-mail

Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. As this is not a secure channel, please do not include any personal details in any emails sent to this address.

 

 

Retail Finance
Customer Service
Call us on 03451 117 087. This team is available from 9.00am to 7.00pm Monday - Friday. 9.00am - 1.00pm Saturday.

Retail Support
Call us on 03451 117 115. This team is available from 9.00am to 7.00pm Monday- Friday. 9.00am - 1.00pm Saturday.

Our Underwriting team are available from 9.00am to 7.00pm Monday- Friday. 9.00am - 5.00pm Saturdays. Closed on Sundays and the following Bank Holidays, Christmas Day, Boxing Day and New Years Day.  Other Bank Holidays we are open 10:00am - 4:00pm.

E-mail
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. As this is not a secure channel, please do not include any personal details in any emails sent to this address.

 

Motor Finance
Customer Service
Call us on 0345 111 7125. Our Customer Advisor team are available from 9.00am to 7.00pm Monday- Friday. 9.00am - 1.00pm Saturdays. Closed on Sundays and Bank Holidays.

Our Underwriting team are available from 9.00am to 7.00pm Monday- Friday. 9.00am - 5.00pm Saturdays. Closed on Sundays and the following Bank Holidays, Christmas Day, Boxing Day and New Years Day.  Other Bank Holidays we are open 10:00am - 4:00pm

E-mail
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. As this is not a secure channel, please do not include any personal details in any emails sent to this address.

 

OneBill Account
Customer Service
Call us on 0345 2450 000 / 0121 693 9102. This team is available from 08.30am to 7.00pm Monday- Friday. 09.00am - 1.00pm Saturdays. Closed on Sundays.

E-mail
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. As this is not a secure channel, please do not include any personal details in any emails sent to this address.

 

Change in circumstances
Call us on 03303 033 483. This team is available from 8.00am to 7.00pm Monday - Friday. 9.00am - 1.00pm Saturday.

By Post


Write to us at:

Moneyway
One Arleston Way
Shirley
Solihull
West Midlands
B90 4LH

To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, eg.  'Retail Finance'.

 

Press/Public Relations
Please call us on 0121 693 9100.

 


* Our 24/7 telephone banking service may be briefly suspended for routine maintenance in the early hours of the morning.

Complaints

The European Commission’s online platform for dispute resolution can be accessed via http://ec.europa.eu/consumers/odr/

 

 

 

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