Last updated Wednesday 14th May, 2020
We want to make sure that you're kept fully up to date with what we're doing at Moneyway to maintain our level of customer service during the ongoing virus outbreak, referred to as Coronavirus or COVID-19. We also want to provide you with useful information so that you can continue to successfully manage your agreement with us.
As a result of the coronavirus outbreak, we are experiencing a high number of calls into our contact centre. It will take longer than usual for us to respond to you.
How are Moneyway responding to coronavirus?
Our senior leadership team are closely monitoring the guidance provided by the UK Government, making key decisions which will enable us to continue to deliver ongoing service and support for our customers, whilst also maintaining the health and safety of our valued colleagues.
This means we are implementing a number of carefully planned measures designed to protect colleagues, including ensuring we maintain high standards of cleanliness in our offices and encouraging home working as much as we can and where it is safe to do so. Due to our strong IT infrastructure and controls, we are able to balance these measures whilst maintaining a good level of customer service.
As a result of coronavirus, I cannot make payment
We appreciate this is a very uncertain time and that you may find yourself in a position unable to make your payments.
If you are struggling to make your monthly payments as a result of the impact of coronavirus, we have a number of options available to assist you during this time, including a three month payment holiday.
To request a payment holiday, please complete the on-line form . We will get back to you within 7 working days to confirm how we can help.
Where we agree to a payment holiday, you will not have to make any payments to us during the agreed period and your credit file will not be negatively impacted. These payments will be deferred until the end of your agreement.
When is Moneyway open?
We have temporarily shortened our opening hours and are available to support our customers from 9.00am to 5.00pm Monday to Friday. We will be closed on Saturday, Sunday and on Bank Holidays.
You can call our Customer Services Team on 0345 111 7125
If your agreement is in arrears, or you have received correspondence from our Collections Team, please call 03303 033 483
We will aim to respond to your email as soon as possible.
How can I make a payment?
There are a number of ways to pay.
If you have a Direct Debit set up, your monthly repayment will be taken as usual and you do not need to do anything.
Click on the link to make a payment online via our website portal
Our Automated Payment Line
Call 03303 033 483 and select option 1 after selecting your product
Bank Transfer / Standing Order
Sort Code: 20-08-16
Account Number: 2084 7364
Use your agreement number as reference for the payment
You may be presented with 'Confirmation of Payee Unavailable' notice when making your payment. Please check you have used the correct bank details and continue to make the payment.
Due to the Coronavirus outbreak in the UK we have made the decision to issue your annual statement a little earlier this year. Please rest assured, no action is required by you in relation to the letter that you receive and your account will continue to operate as normal.