• Moneyway Motor Finance

    Finance solutions for dealers and brokers



Coronavirus/COVID-19 update

Last updated Wednesday 8th April, 2020

We want to make sure that you're kept fully up to date with what we're doing at Moneyway to maintain our level of customer service during the ongoing virus outbreak, referred to as Coronavirus or COVID-19. We also want to provide you with useful information so that you can continue to successfully manage your agreement with us.

We have provided some FAQ's below to help you with any queries you may have:

How are Moneyway responding to coronavirus?

Our senior leadership team are closely monitoring the guidance provided by the UK Government, making key decisions which will enable us to continue to deliver ongoing service and support for our customers, whilst also maintaining the health and safety of our valued colleagues.

This means we are implementing a number of carefully planned measures designed to protect colleagues, including ensuring we maintain high standards of cleanliness in our offices and encouraging home working as much as we can and where it is safe to do so. Due to our strong IT infrastructure and controls, we are able to balance these measures whilst maintaining a good level of customer service.

However, there may be certain instances where we may not be able to meet our normal timescales.

If you have been affected by coronavirus and are concerned about your hire-purchase agreement, please contact us.  

As a result of coronavirus, I am experiencing financial difficulties - how can Moneyway help me?

If you have been affected by coronavirus and are concerned about your hire-purchase agreement, please complete the on-line form and we will contact you as soon as we are able to.

As a result of coronavirus, I cannot make my payment. 

If you are unable to make your usual payment to us, it is important that you contact us as soon as possible so that we can assess your situation.  We will do what we can to support you, including discussing and agreeing with you different options to help you during this difficult time.  

If you have been affected by coronavirus and are concerned about your hire-purchase agreement, please complete the on-line form and we will contact you as soon as we are able to.

When is Moneyway open?

We have temporarily shortened our opening hours and are available to support our customers from 9.00am to 5.00pm Monday to Friday.   We will be closed on Saturday, Sunday and on Bank Holidays.

You can call our Customer Services Team on 0345 111 7125

If your agreement is in arrears, or you have received correspondence from our Collections Team, please call 03303 033 483

You can email our customer services team This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are experiencing financial difficulties or you have received correspondence from our collections team, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

We will aim to respond to your email as soon as possible.

 

 

How can I make a payment?

There are a number of ways to pay.

Annual Statement 

Due to the Coronavirus outbreak in the UK we have made the decision to issue your annual statement a little earlier this year.  Please rest assured, no action is required by you in relation to the letter that you receive and your account will continue to operate as normal.

Direct Debit

If you have a Direct Debit set up, your monthly repayment will be taken as usual and you do not need to do anything.

Pay Online

Click on the link to make a payment online via our website portal 

Our Automated Payment Line

Call 03303 033 483 and select option 1 after selecting your product

Bank Transfer / Standing Order

Sort Code: 20-08-16

Account Number: 2084 7364

Use your agreement number as reference for the payment

What will happen if I miss a payment?

If you have missed a payment it is important that you contact us so we can assess your individual situation.  Moneyway will update your credit file to reflect the status of your agreement, which would include any arrears or payment arrangements.