Complaints & Resolutions

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect. You can submit a complaint by filling out the form below. Alternatively, you can call us on 0345 111 7125.

Complaints and Resolutions

First name*

Enter your first name

Last name*

Enter your surname / family name

Building and street*

Enter the first line of your address

Address line 2

Town or city*

Enter your town or city

Postcode*

Enter your postcode

Telephone number*

Enter a telephone number, like 01632 960 001, 07700 900 982 or +44 0808 157 0192

Email address*

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Provide as much detail as possible about your complaint*

Tell us about your complaint - what happened?

What are you looking for as a resolution for your complaint*

Enter how would you like us to put things right for you

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Moneyway is a trading name of Secure Trust Bank PLC. Registered in England and Wales 541132. Registered Office: One Arleston Way, Solihull, B90 4LH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our registration number is 204550

OneBill provided by Moneyway is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

All communications with us will be monitored/recorded to improve the quality of our service and for your protection and security.