• It's easy to contact us

    There are a number of ways to get in touch



Contact Us

Getting in touch
We always aim to provide you with a quick, easy and friendly service. If you want to contact us, here are a number of ways you can get hold of us.

Please note: We are closed on Sundays and Bank Holidays.
You can now make payments using our automated payment line. Please call 03303 033 483.
Customer Contact
Customer Service Call us on 0345 111 7125, option 1. Our Customer Service team are available from 9:00am to 7:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays. We are closed on Sundays and Bank Holidays.
Financial Difficulties Call us on 03303 033 483. Our Financial Difficulties team are available from 8:00am to 7:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays. We are closed on Sundays and Bank Holidays.
Making a Complaint

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect. If you have a complaint, you can fill out our complaints form here. Alternatively you can call us on 0345 111 7125, option 1 and speak to our Customer Service team, or write to us at Moneyway, One Arleston Way, Solihull, B90 4LH.

For information on how we deal with complaints, please see our internal complaints procedure.

Email Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. As this is not a secure channel, please do not include any personal details in any emails sent to this address.
Dealer & Broker Contact
Customer Service Call us on 0345 111 7125, option 1. Our Customer Service team are available from 9:00am to 7:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays. We are closed on Sundays and Bank Holidays.
Underwriting Team Call us on 0345 111 7125, option 2, option 2. Our Underwriting team are available from 9:00am to 7:00pm Monday to Friday and 9:00am to 5:00pm on Saturdays. We are closed on Sundays and the following Bank Holidays: Christmas Day, Boxing Day and New Year’s Day. On other Bank Holidays we are available from 10:00am to 4:00pm.
Payouts Team Call us on 0345 111 7125, option 2, option 1. Our Payouts team are available from 9:00am to 7:00pm Monday to Friday and 9:00am to 5:00pm on Saturdays. We are closed on Sundays and the following Bank Holidays: Christmas Day, Boxing Day and New Year’s Day. On other Bank Holidays we are available from 10:00am to 4:00pm.
Dealer Set Ups Call us on 0345 111 7125, option 2, option 3. Our Dealer set ups team are available from 9:00am to 5:00pm Monday to Friday. We are closed on weekends and Bank Holidays.
E-mail Customer Service enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Underwriting enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Payouts enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Dealer set ups: This email address is being protected from spambots. You need JavaScript enabled to view it.

As this is not a secure channel, please do not include any personal details in any emails sent to any of these addresses.

 

OneBill Account
Customer Service Call us on 0121 693 9102. This team is available from 8:30am to 7:00pm Monday to Friday and 9:00am to 1:00pm on Saturdays. Closed on Sundays.
E-mail Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please do not include any personal details in any emails sent to this address.