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Contact Us

Getting in touch

We are currently dealing with a much higher number of calls at the moment due to these unprecedented times. We want to make sure we can help and support our most vulnerable customers and would ask that you only call if your enquiry is urgent. We really appreciate your understanding and patience at this time.

Our offices remain open. However, in light of government guidance, our offices are operating on reduced staff levels. As a result we have amended our opening hours on a temporary basis. We will be open Monday to Friday from 9:00am to 5:00pm - we will be closed on Saturday, Sunday and on Bank Holidays.

If you are struggling to make your monthly payments as a result of the impact of coronavirus, we have a number of options available to assist you during this time, including a three month payment holiday.  To request a payment holiday, please complete the on-line form .

We will get back to you within 7 working days to confirm how we can help. Where we agree to a payment holiday, you will not have to make any payments to us during the agreed period and your credit file will not be negatively impacted. These payments will be deferred until the end of your agreement. 

You can now make payments using our automated payment line. Please call 03303 033 483.

Customer Contact
Customer Service Call us on 0345 111 7125, option 1. Our Customer Service team are available from 9:00am to 5:00pm Monday to Friday.  We are closed on Saturdays, Sundays and Bank Holidays.
Financial Difficulties Call us on 03303 033 483. Our Financial Difficulties team are available from 9:00am to 5:00pm Monday to Friday.  We are closed on Saturdays, Sundays and Bank Holidays.
Making a Complaint

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect. If you have a complaint, you can fill out our complaints form here. Alternatively you can call us on 0345 111 7125, option 1 and speak to our Customer Service team, or write to us at Moneyway, One Arleston Way, Solihull, B90 4LH.

For information on how we deal with complaints, please see our internal complaints procedure.

Email Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. As this is not a secure channel, please do not include any personal details in any emails sent to this address.
Dealer & Broker Contact
Customer Service Call us on 0345 111 7125, option 1. Our Customer Service team are available from 9:00am to 5:00pm Monday to Friday. We are closed on Saturdays, Sundays and Bank Holidays.
Underwriting Team Call us on 0345 111 7125, option 2, option 2. Our Underwriting team are available from 9:00am to 5:00pm Monday to Friday. We are closed on Saturdays, Sundays and Bank Holidays.
Payouts Team Call us on 0345 111 7125, option 2, option 1. Our Payouts team are available from 9:00am to 5:00pm Monday to Friday. We are closed on Saturday, Sundays and Bank Holidays.
Dealer Set Ups Call us on 0345 111 7125, option 2, option 3. Our Dealer set ups team are available from 9:00am to 5:00pm Monday to Friday. We are closed on Saturday, Sundays  and Bank Holidays.
E-mail Customer Service enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Underwriting enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Payouts enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
Dealer set ups: This email address is being protected from spambots. You need JavaScript enabled to view it.

As this is not a secure channel, please do not include any personal details in any emails sent to any of these addresses.

 

OneBill Account
Customer Service Call us on 0345 111 7090. This team is available from 9:00am to 5:00pm Monday to Friday and 9:00am to 12:00pm on Saturdays. Closed on Sundays and Bank Holidays.
Email Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please do not include any personal details in any emails sent to this address.
Charges
Download Scale of Charges
Notification of Death Certificate
Download form

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