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Contact Us

We’ve got a new logo as well as new webpages and colour schemes, designed with our customers in mind with easy to find signposts across the website. As our customer, nothing changes for you. You’ll see our new logo and old logo on communication while we continue to refresh our brand.

Getting in touch

We are currently dealing with a much higher number of calls at the moment due to these unprecedented times. We want to make sure we can help and support our most vulnerable customers and would ask that you only call if your enquiry is urgent. We really appreciate your understanding and patience at this time.

 

You can now make payments using our automated payment line. Please call 03303 033 483.

Customer Contact

Call us on 0345 111 7125, and select option 1. Our Customer Service team are available from:

  • 9:00am to 7:00pm Monday to Friday
  • 9:00am to 5.00pm on Saturdays
  • We are closed on Sundays and Bank Holidays

Call us on 03303 033 483. Our Financial Difficulties team are available from:

  • 9:00am to 5:00pm Monday to Friday
  • 9:00am to 1:00pm on Saturdays
  • We are closed on Sundays and Bank Holidays.

We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect. If you have a complaint, you can fill out our complaints form here. Alternatively you can call us on 0345 111 7125, choose option 1 and speak to our Customer Service team, or write to us at:

  • Moneyway
  • One Arleston Way
  • Solihull
  • B90 4LH

For information on how we deal with complaints, please see our internal complaints procedure here.

You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

As this is not a secure channel, please do not include any personal details in any emails sent to this address.

Dealer & Broker Contact

Call us on 0345 111 7125, and choose option 1. Our Customer Service team are available from:

  • 9:00am to 7:00pm Monday to Friday
  • 9:00am to 5:00pm on Saturdays
  • We are closed on Sundays and Bank Holidays.

Call us on 0345 111 7125, and choose option 2 before selecting option 2 again. Our Underwriting team are available from:

  • 9:00am to 7:00pm Monday to Friday
  • 9:00am to 5:00pm on Saturdays
  • We are closed on Sundays and Bank Holidays

Call us on 0345 111 7125, and choose option 2 before selecting option 1. Our Payouts team are available from:

  • 9:00am to 7:00pm Monday to Friday
  • 9:00am to 5:00pm on Saturdays
  • We are closed on Sundays and Bank Holidays

Call us on 0345 111 7125 and choose option 2 before selecting option 3. Our Dealer set ups team are available from:

  • 9:00am to 5:00pm Monday to Saturday
  • We are closed on Sundays and Bank Holidays.
  • Customer Service enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Underwriting enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Payouts enquiries: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Dealer set ups: This email address is being protected from spambots. You need JavaScript enabled to view it.

As these email addresses are not a secure channel, please do not include any personal details in any emails sent to any of the addresses above.

Call us on 03303 033 483. This team is available from 9:00am to 7:00pm from Monday to Friday.

If you need to update your personal details, please contact the relevant Customer Services numbers on this page.

If you need to contact us by post, please use the address below:

  • Moneyway
  • One Arleston Way
  • Shirley
  • Solihull
  • West Midlands
  • B90 4LH

To enable us to deal with your enquiry as quickly and efficiently as possible, please mark your envelope with the name of the department, e.g. 'Motor Finance'.

For any press and/or public relations enquiries, please call us on 0121 693 9100.