Important updates

Motor finance complaints – important update

The Financial Conduct Authority (FCA) has now published the final rules for an industrywide redress scheme following the Supreme Court ruling on motor finance commissions. Find out more

Sale of Loan Agreements to LCM Partners

Following our decision to stop new Vehicle Finance lending earlier this year, we have agreed to sell our Moneyway and V12 Vehicle Finance loan portfolios to LCM Partners. What does this mean for you?

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Customer Service

Our Customer Service team are available from 9am to 5pm Monday to Friday.

Our Collections team are available from 9am to 6pm Monday to Friday.

We are closed on Saturdays, Sundays and Bank Holidays.

If you are experiencing financial difficulties or struggling to make payments, visit our Money Worries page, we have a specialist team to support you.
If you need help with a general enquiry, please call us on 0345 111 7125.
Alternatively, you can leave a message for one of our advisors by completing the form below. We aim to respond to you within 48 hours.
If you have a complaint, you can find out more about our complaints procedure and how to log a complaint here.

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