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Customer FAQs

Don’t be afraid to call us if you have any questions about your car finance with Moneyway. We are here to help, so if you have a change in circumstances or think you may be facing financial difficulties, please notify us as soon as possible. If you have a question about your car finance that isn’t covered below, please call us on 0345 111 7125.

Q. I've had a change in circumstances, what do I do?

A. If something has changed that you need to notify us of, such as a change in name, address, new account details or you’re being paid on a different date, call us on 0345 111 7125.


Q. What do I do if I'm having or think I may face financial difficulties?
A. If you do experience difficulties making your payments at any point, it is important to contact us as early as possible on 0345 111 7125. Our team will do their best to help. You can also contact a not-for-profit organisation who will be able to provide you with free confidential and impartial advice, such as:
Q. Why have I received a text message regarding my payment with Moneyway?
A. Our SMS service is a courtesy reminder sent to our customers to remind you that your payment is due. Our SMS service may include an option for you to make a card payment. You can opt out of these text messages by e-mailing your account number to This email address is being protected from spambots. You need JavaScript enabled to view it..  As this is not a secure channel, please do not include any personal details other than your account number in any emails sent to this address.
Q. Can I change my Direct Debit date?

A. Yes, you can amend your Direct Debit date. We are unable to make a change to your Direct Debit details in the period 3 working days before your next scheduled Direct Debit payment date.  To change the date we take the Direct Debit from your account, call us on 0345 111 7125.

Q. Can I change the details of the bank account that my payment comes out of?

A. If you would like to change the bank account from which your Direct Debit is paid, please call our Customer Services Team on 0345 111 7125 who will happy to set this up for you. Please allow 10 working days in order for a new Direct Debit instruction to be set up. We will cancel your old Direct Debit and you are advised to check with your bank that the new Direct Debit has been set up and the old one cancelled. This will ensure that you avoid missing or duplicating your payments.
Q. I have car finance with Moneyway, can I give my car back before the end of the agreement?

A. There are a number of options available to you, please call us on 0345 111 7125 to discuss further.
Q. Can I pay off a lump sum or partially settle the account?

A. You have the right to partially settle the car finance balance or pay off a lump sum at any point during the agreement. If you would like to discuss this, please call us on 0345 111 7125.
Q. How do I find out what my outstanding balance is?

A. You can do this by calling us on 0345 111 7125.
Q. How do I find out when my finance agreement will come to an end or when the next payment is due?

A. You can obtain this information by calling us on 0345 111 7125.
Q. How do I make a payment?

A. You can call us to arrange a payment by card, or direct debit, to do this call us on 0345 111 7125.
Q. How do I make a complaint?

A. If your complaint is regarding finance, you can fill out our complaints form here. You can call us on 0345 111 7125, or write to Moneyway, One Arleston Way, Solihull, B90 4LH.