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Customer Hub



We are passionate about being fair, friendly, polite and helpful in every interaction we have to ensure great relationships with our customers, colleagues and shareholders.


Performance Driven

We measure our performance and continuously seek feedback to identify what we do well and what we can do better.


Service Levels

We don’t like to keep our customers waiting. The vast majority of our credit decisions are automated with the remainder promptly overseen by our experienced team. Our payout process is equally swift with over 90% of payouts usually completed within an hour.



Vehicle finance payments will be transferred into your account within three working days. 


Straight Forward

We will listen, adapt and make sure our innovations are clear, simple and honest.