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Important updates

Motor finance complaints – important update 

The Financial Conduct Authority (FCA) has now published the final rules for an industrywide redress scheme following the Supreme Court ruling on motor finance commissions. Find out more

Sale of Loan Agreements to LCM Partners

Following our decision to stop new Vehicle Finance lending earlier this year, we have agreed to sell our Moneyway and V12 Vehicle Finance loan portfolios to LCM Partners. What does this mean for you?

Customer Hub

Make a Payment

We have a number of options available to you when making a payment - View all the options available, here.

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Money Worries

We understand that our customers may have money worries from time to time. Getting help early can stop things getting worse.

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Help & Support

Review our dedicated Help & Support pages or Contact our Team

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Request a Settlement

If you would like a settlement figure for your motor finance agreement, you can request this by completing the form on this page.

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Ethos

We are passionate about being fair, friendly, polite and helpful in every interaction we have to ensure great relationships with our customers, colleagues and shareholders.

 

Performance Driven

We measure our performance and continuously seek feedback to identify what we do well and what we can do better.

 

Service Levels

We don’t like to keep our customers waiting. The vast majority of our credit decisions are automated with the remainder promptly overseen by our experienced team. Our payout process is equally swift with over 90% of payouts usually completed within an hour.

 

Payments

Vehicle finance payments will be transferred into your account within three working days. 

 

Straight Forward

We will listen, adapt and make sure our innovations are clear, simple and honest.