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We’re committed to making sure our customers' online experience with Moneyway is safe and secure.

Security features to keep you safe

We are constantly updating our security procedure to make sure you are safe. We keep you secure by:

  • We use robust security technology across all our platforms. This includes encryption, fraud prevention and anti-phishing - all monitored 24/7.
  • We use advanced encryption technology to stop unauthorised users from reading secure information.
  • We use the latest encryption on all our websites. You can check you’re secure by looking for the padlock icon next to the web address.
  • We routinely upgrade the encryption we support in line with security best practice. Use a modern web browser and keep it updated to be able to use our websites.
  • Protecting your idle login sessions - you will automatically be logged out if your session is inactive.
  • We work with various threat intelligence bodies to ensure we are aware of the latest threats to customer security and can respond accordingly.

Our staff

We have highly trained staff that will take you through thorough security procedures over the phone to access your account. If you have not disclosed any of the information to others, only you will be able to access your account.

Our staff will never ask for your account details or password. If you receive a call or an email asking for these details contact us immediately or forward these emails to This email address is being protected from spambots. You need JavaScript enabled to view it..

We have a dedicated security team that is highly motivated to ensure your data is protected.

Find out more about staying safe online

“I’ve received an odd email or call from Moneyway”

We pride ourselves on the measures we take to maintain your security, therefore:

  • We will never ask for your password or memorable words by email or text message.
  • We will never ask for your complete password over the phone.

If you have any concerns please call us on 0345 111 7125