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Important updates

Motor finance complaints – important update 

The Financial Conduct Authority (FCA) has now published the final rules for an industrywide redress scheme following the Supreme Court ruling on motor finance commissions. Find out more

Sale of Loan Agreements to LCM Partners

Following our decision to stop new Vehicle Finance lending earlier this year, we have agreed to sell our Moneyway and V12 Vehicle Finance loan portfolios to LCM Partners. What does this mean for you?

Support for Individual Circumstances

We recognise our customers are individuals with different needs. Anyone may need additional support at some time.

With this in mind, we have a dedicated Specialist Support Team who provide additional support to customers who may need it.

There are many different circumstances that could require additional support, including:

  • Illness or Accident
  • Disability
  • Job Loss
  • Relationship Breakdown
  • Grief (Bereavement)
  • Mental Health
  • Financial Difficulty

This is not a complete list.

If you experience a change in circumstances or feel you require additional support for any reason, please call our Specialist Support Team.

We will listen to your circumstances to understand how we can support you. This could include a temporary arrangement to support during payment difficulties, providing detail of other sources of support and allowing you time to seek further advice and assistance.

We will handle your personal information sensitively and confidentially.

The Specialist Support Team are available 9am to 5pm Monday to Friday. 

Contact our Specialist Support Team;

By phone: 03303 033 483

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complete our online contact form

In writing: Specialist Support Team, Moneyway, Yorke House, Arleston Way, Solihull, B90 4LH

Useful Contacts

We understand that you need further support for your circumstances. There are a number of organisations that can provide the support you need. Below, we have listed a selection of these organisations to help with your circumstances.

FAQs

If you are experiencing financial difficulties, please contact us to discuss your circumstances.

You can also visit our Money Worries page for more information and details of where you can obtain free, impartial advice on dealing with debt.

If you would like someone else to act on your behalf in dealing with your Agreement, you can set up a third-party authority. Find more about this here.

If you have experienced bereavement and you are looking to inform us that the agreement holder has passed away. We recognise this will be a very difficult time and we will aim to support you through this process.

Please contact us to speak with one of our team.

If you require us to communicate with you in large print, please contact us to let us know.