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We are stopping new Vehicle Finance lending - 02 July 2025

Following a review of our businesses, we have decided to stop new Vehicle Finance lending under the Moneyway and V12 Vehicle Finance brands. All other businesses which are part of Secure Trust Bank Group are unaffected and continue to operate as normal. 

If you have an existing finance agreement with us, don’t worry, you are not affected. Your agreement will continue as normal.  

Supporting our customers continues to be a key priority for us and customers can continue to contact us via the usual channels.

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Customer Service

Our Customer Service team are available from 9:00am to 6:00pm Monday to Friday and 9:00am to 1.00pm on Saturdays. We are closed on Sundays and Bank Holidays.

  • If you are experiencing financial difficulties or struggling to make payments, visit our Money Worries page, we have a specialist team to support you.
  • If you need help with a general enquiry, please call us on 0345 111 7125. 
  • Alternatively, you can leave a message for one of our advisors by completing the form below. We aim to respond to you within 48 hours.
  • If you have a complaint, you can find out more about our complaints procedure and how to log a complaint here.

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