No matter your circumstances, Moneyway is here for you.
We’ve got a new logo as well as new webpages and colour schemes, designed with our customers in mind with easy to find signposts across the website. As our customer, nothing changes for you. You’ll see our new logo and old logo on communication while we continue to refresh our brand.
Bank Transfer or Standing Order
Please use the following details to make the payment:
- Sort Code: 20-08-16
- Account Number: 2084 7364
- Reference: Use your agreement number as reference for the payment
You may be presented with 'Confirmation of Payee Unavailable' notice when making your payment. Please check you have used the correct bank details and continue to make the payment.
Call us on 0345 111 7125
Our Customer Advisor team are available:
- Monday to Friday: 9am to 7pm
- Saturday: 9am - 5pm
- We are closed on Sunday and Bank Holidays
If you are struggling to make your monthly payments as a result of the impact of coronavirus, we have a number of options available to assist you during this time.
It's important that you make contact with us so that we can discuss and agree the most suitable option for you, which could include granting a payment holiday (subject to you being eligible for a new or further payment holiday). Please either complete the online form here, or call us on 0345 111 7125. We are open Monday to Friday 9am to 7pm and Saturday 9am to 1pm.
Where we agree to a payment holiday, you will not have to make any payments to us during the agreed period and your credit file will not be negatively impacted. These payments will be deferred until the end of your agreement, we will confirm this to you in writing.
My payment holiday is due to end and I am still in financial difficulties
We will make contact with you before the end of your payment holiday to remind you when your next payment is due and what will happen if you do not make future payments, as well as any further options available to assist you during this time. It is important that if you are still experiencing financial difficulties as a result of the impact of coronavirus that you contact us immediately on 0345 111 7125.
You can seek free independent advice from:
- Turn2Us Charity by visiting their website here
- Citizens Advice Bureau by telephoning their number 0344 111 444 (England) or 0300 330 1313 (Wales) or by visiting their website here
- PayPlan by telephoning their number 0800 280 2816 or visiting their website here
- You can also find more useful information from the Financial Conduct Authority by visiting their website here
Making a Complaint
We always aim to provide you with an efficient and friendly service, and we're sorry if we haven't provided you with the service you expect.
If your complaint is regarding finance, you can fill out our complaints form here.
You can call us on 0345 111 7125.
Our Customer Resolution team are available:
- Monday to Friday: 9am to 7pm
- Saturday: 9am to 5pm
- Sundays and Bank Holidays: Closed
Or write to:
- One Arleston Way
- B90 4LH
As this is not a secure channel, please do not include any personal details in any emails sent to this address.